FULL PRICED ITEMS:
We want you to be 100% satisfied with your Playground order. We accept returns on full priced items only within 30 calendar days from the day you placed your order. We will be happy to accept returned items that have not been worn, altered or washed and have all original tags attached.
Sale items are FINAL SALE. We do not accept returns on or make exchanges/refunds on any sale purchase.
We will be happy to exchange any full price item within 30 days of your order date. To guarantee the item you want is in stock we suggest that you place a separate order for the new item and contact customer service at firstname.lastname@example.org to process your return /exchange.
Once we receive your email request and if your return/exchange is approved, you will receive an email with your RA # (Return Authorization Number) and a UPS Prepaid shipping label.
Customers will receive an emailed store credit for our online shop if items are received after our 30-day return policy window.
Please include a copy of the invoice / packing slip inside the return package for faster processing.
On the invoice / packing slip, please denote which item is being returned.
SEND RETURNS TO:
Double Check Ltd, dba Playground
40 West 86th Street
New York, NY 10024
Please allow 2-3 business days for processing and another 5-10 days for your bank/credit card to post the refund to your account.
Our manufactured products may vary in logo placement, fabric content, seaming, and exact color. Images on our website are an approximation of the product. We cannot control if colors or shades on our products are different from actual product due to varying screen resolutions. These issues do not constitute as a defective item and will not be accepted for Damage/Defective Returns. We do our best to update images accordingly, but inventory can vary from shipment to shipment. If you have any concerns or specifics, please reach out prior to purchase.
THIRD PARTY PURCHASES:
Double Check Ltd. is the manufacturer of Playground products.
If you purchased your Playground product(s) from a third party retailer, all returns and exchanges must be conducted through the original place of purchase.