RETURN POLICY

We want you to be 100% satisfied with your Playground order. Please review our return policy below before initiating a return or exchange.

FULL PRICED ITEMS
We accept returns on full priced items within 15 calendar days from the day you placed your order. Returned items must be unworn, unaltered, unwashed, and have all original tags attached.

SALE ITEMS
All sale items are FINAL SALE. We do not accept returns, exchanges, or issue refunds on any sale purchases.

EXCHANGE POLICY
We are happy to exchange full price items within 15 days of your order date. To ensure the item you want is in stock, we recommend placing a separate order for the new item and contacting our customer service team at play@wearplayground.com to process your return or exchange.

RETURN & EXCHANGE PROCESSING
Once we receive your email request and your return is approved, you will receive an email with your RA# (Return Authorization Number) and a UPS prepaid shipping label. Customers will receive store credit for our online shop if items are received after our 15-day return policy window. Please include a copy of your invoice or packing slip inside the return package and note which item is being returned for faster processing.

SEND RETURNS TO:
Double Check Ltd, dba Playground
40 West 86th Street, Suite 4D
New York, NY 10024

Please allow 2–3 business days for processing and an additional 5–10 business days for your bank or credit card to post the refund to your account.

PRODUCT VARIATIONS
Our manufactured products may vary in logo placement, fabric content, seaming, and exact color. Images on our website are an approximation of the product. We cannot guarantee that colors or shades displayed on your screen will exactly match the physical product due to varying screen resolutions. These variations do not constitute a defective item and will not be accepted for damage or defective returns. If you have any concerns or specific questions, please reach out to us prior to purchase.

THIRD PARTY PURCHASES
Double Check Ltd. is the manufacturer of Playground products. If you purchased your Playground product(s) from a third party retailer, all returns and exchanges must be conducted through the original place of purchase.

If you have any questions, our team is happy to help — email us at play@wearplayground.com.